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How We Protect Your Information at lionbet

When you create an account or fund it through bKash, Nagad or Rocket, we collect certain personal details to keep your wallet secure and your experience smooth.

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lionbet How We Protect Your Information at lionbet
DATA HANDLING PRACTICES

How Your Information Stays Protected

We built our data practices around what actually matters to someone funding an account through bKash, Nagad or Rocket — speed, clarity and control over personal information. Below is a breakdown of how we manage different aspects of your data, from collection to deletion, so you know exactly where you stand.

Encryption at Rest All personal data stored on our servers is encrypted using industry-standard protocols. This means even if infrastructure is compromised, raw data cannot be read without the corresponding decryption keys held separately.
Cookie Usage We use cookies to remember your session, language preference and device. No advertising cookies are shared with third parties. You can clear cookies from your browser at any time without losing account access — you will simply need to log in again.
Account Verification When you request a withdrawal through bKash, Nagad or Rocket, we verify the account holder matches the wallet owner. This step protects you from unauthorised cash-outs and keeps your funds routed to the correct mobile wallet.
Data Retention Periods Transaction records are retained for the period required by applicable regulations in eligible regions. Session data and browsing logs are purged on a rolling basis. Once data passes its retention window, it is permanently deleted or anonymised.
Third-Party Sharing We share data only with payment processors needed to complete your bKash, Nagad or Rocket transactions, and with any authority where local law requires disclosure. We do not sell or rent your personal information to marketing companies or data brokers.
Your Rights and Requests You can request a copy of all personal data we hold about you, ask for corrections, or request deletion. Submit through live chat, email, or account settings. We respond to verified requests within a reasonable timeframe and confirm once the action is complete.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal information is handled, or you want to make a formal request regarding your data, we have three clear paths open to you. Each one connects you with a team member who can address privacy-specific queries — not general account issues, but data requests specifically.

Team online

Live Chat

Open the chat widget from any page on your mobile or desktop. Let the agent know your query is about personal data and they will route you to the privacy team directly. No need to navigate away from the page you are on.

Email Request

Send your data request to our support email with the subject line referencing privacy. Include your registered phone number so we can verify ownership before disclosing or changing anything on your account.

Account Settings

Log into your account, head to settings and locate the data preferences section. From there you can update contact details, review what information we hold, and submit a deletion or correction request without needing to contact anyone.

Common Questions About Your Data

We collect your name, email address, phone number and the mobile wallet details you use for deposits. Technical data like device type, IP address and session duration is also gathered automatically to secure your account and improve platform performance.

Only where necessary to process payments through bKash, Nagad or Rocket, or where disclosure is required by applicable law in eligible regions. We do not sell your data to advertisers, marketing firms or data brokers under any circumstances.

Payment details are transmitted using encrypted channels between our platform and your mobile wallet provider. We do not store your full wallet PIN or authentication credentials — only the reference data needed to match transactions to your account.

Yes. Submit a deletion request through live chat, email or your account settings page. Once verified, we remove personal data that is not subject to a legal retention requirement. Transaction records may be retained where regulation requires it.

Retention varies by data type. Transaction history is kept for the period mandated by applicable regulation. Session logs and browsing data are purged on a rolling cycle. When no legal or operational reason remains, data is permanently deleted or anonymised.

We use session cookies to keep you logged in, plus preference cookies for language and device settings. No third-party advertising cookies are deployed. You can clear all cookies from your browser settings — you will just need to sign in again afterward.

Go to account settings and find the data preferences section, or contact our support team via live chat or email. Include your registered phone number for verification. Once confirmed, we compile and send you a copy of all data we hold on your account.

We send account-related notifications by default — transaction confirmations, security alerts. Promotional messages are only sent if you have opted in. You can change your marketing preferences at any time from your account settings page.

Inactive accounts still fall under this privacy policy. After a defined inactivity period, we may contact you to confirm whether you want to keep the account. If not, data is handled according to our standard retention and deletion schedule.

The core policy applies uniformly, but specific rights and retention obligations may vary depending on local law in eligible regions. If regulation in your area grants additional data rights, those apply to your account automatically.