Reference

Terms Conditions That Govern Your Use of lionbet

These terms set out how your account works, what we expect from you, and what you can expect from us. They cover deposits through bKash, Nagad, and Rocket, withdrawal processing, account verification, and the rules that apply when you access our lobby from eligible…

bKash Deposits CoveredNagad & Rocket IncludedAccount Rules DefinedWithdrawal Terms ClearEligibility Stated
lionbet Terms Conditions That Govern Your Use of lionbet
DATA AND ACCOUNT HANDLING

How We Protect Your Data and Manage Your Account

We take the security of your personal information and account funds seriously. Below are the key areas that explain how we handle data, verify identity, retain records, and give you control over your own information. Each point ties directly to a clause in these terms.

Data Collection

We collect the information you provide at registration — name, email, phone number, and wallet details for bKash, Nagad, or Rocket. Additional data may be gathered during verification or when you contact support.

Cookie Usage

Our platform uses cookies for session management, fraud prevention, and understanding how you navigate the lobby. You can manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality on some pages.

Account Security

Your account is protected by login credentials you set. We encourage a strong password and suggest changing it periodically. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Retention Policy

We retain account data for the period required by applicable regulations and our internal compliance standards. After account closure, certain records may be kept for audit purposes. You can request details on what we hold by contacting our support team.

Your Rights

You may request access to, correction of, or deletion of your personal data by writing to our support team. We will respond within a reasonable timeframe. Some requests may be subject to verification of your identity before we process them.

Change Requests

If you want to update your registered wallet — switching from Nagad to Rocket, for example — or change your contact details, submit the request through live chat or email.

POLICY CONTACT PATHS

Where to Reach Us About These Terms

If you have a question about a specific clause, a dispute about your account, or need clarification on how these conditions apply to your situation, use any of the channels below. Our support team handles terms-related queries directly and can escalate to our compliance function when needed.

Live Chat Open chat from the lobby or any page footer to ask about terms, account status, or transaction disputes. Agents can pull up your account context immediately so you do not need to repeat details across channels.
Email Support Send your query to our support address with your registered username and a summary of the issue. Email works well for document requests, formal complaints, or anything that benefits from a written record you can reference later.
Help Centre Our help centre covers common terms questions — account closure, verification steps, how promotional conditions interact with these terms, and what happens if your bKash or Nagad transfer fails during a deposit.

Common Questions About These Terms

These are the questions we get asked most about our terms and conditions. If your question is not covered here, reach out through live chat or email and our team will clarify the relevant clause for you.

We may restrict your account access, withhold pending withdrawals, or close your account permanently depending on the severity of the breach. We will notify you of the reason through your registered email. You can raise a dispute if you believe the action was taken in error.

No. Each person is limited to a single account. If we detect duplicate accounts — same identity, same device, same wallet — we reserve the right to close the additional accounts and void any associated transactions or promotional credits.

Contact our support team via live chat or email and request closure. We will process any pending withdrawals to your bKash, Nagad, or Rocket wallet first. Once closed, you cannot reopen the same account, but you may contact us to discuss your options.

Partially. General account terms always apply. However, each promotional offer carries its own specific conditions — wagering requirements, eligibility, expiry — which override these terms only for that particular offer. Both documents should be read together.

If a deposit does not reflect in your account within a reasonable time, contact support with the transaction ID from your wallet app. We will trace the payment and either credit your account or confirm that the funds were not received on our end.

We may ask for a photo of your national ID, a selfie, or proof of wallet ownership. This can happen at registration, before your first withdrawal, or at any point where we need to confirm account ownership. Verification protects both you and us.

We publish updates on this page. Continued use after a change means acceptance. For significant changes that affect your rights or obligations, we aim to notify you through email or an in-platform message before the new version takes effect.

The core terms apply to all account holders. However, access to lionbet depends on your local law and eligible regions. Certain features or payment methods may be unavailable depending on where you are located, and supplementary terms may apply for specific jurisdictions.

Raise your concern through live chat or email first. Our team will review the issue and respond. If you are not satisfied with the outcome, you may request escalation to our internal compliance review. We aim to resolve disputes fairly and within a reasonable period.

Withdrawals to Rocket follow the same process as bKash and Nagad — request through the cashier, complete any pending verification, and the funds are sent to your registered Rocket number. Processing depends on wallet provider availability and our internal checks.